We hope you absolutely love your new bike. Not loving it? Let us know.

Please note purchases made at an Authorized Dealer are subject to the specific return or exchange policies of that Dealer. Please check with your authorized dealer before you purchase.

Return Criteria

Returns will only be accepted if:

  • product is in new condition
  • purchase was made within 30 days,
  • original packaging is included,
  • proof of purchase is submitted, and
  • package is shipped within the United States.

Unsure if your return meets these criteria? Give us a call at 800-377-4532 M-F 8am-5pm Pacific, or start the process below.

Return Process

  1. Contact us here to begin the process
  2. A IZIP customer care team member will reach out to you within two business days.
  3. Once approved, our customer care team will help determine the best way to return your order. These include:
    • You take care of the packaging and shipping yourself (to help with shipping costs we can provide a call tag for a $75 fee). Need help boxing? Watch the video for bike repackaging .
    • Drop your unboxed bike off at the local shop where you picked up your order.
    • Have a mobile shop come to you for pickup where available. (Please note: Mobile service carries a $50.00 pickup fee, which will be collected by the shop at time of pickup.)
  4. Due to new safety procedures implemented as a result of COVID-19, all returns will be quarantined upon arrival at the warehouse. Please allow up to 3 weeks for refunds to be processed. Credit will be applied to the original credit card used in the transaction.